Refund & Cancellation Policy

Last updated: 2026

This policy explains how cancellations and refunds work for products sold by Kairox Nexus Digital SL It should be read together with our Terms of Service.

1. Digital products

We sell digital content that is delivered and accessible immediately after purchase. Because access is granted instantly, purchases are generally non-refundable once the content has been accessed or delivered, to the extent permitted by law.

2. Right of withdrawal (EU consumers)

Under EU consumer law, the 14-day right of withdrawal for digital content does not apply once you have given your express prior consent to immediate delivery and acknowledged that you thereby lose the right of withdrawal. You provide this consent at checkout. Where the right of withdrawal still applies, you may exercise it by contacting us.

3. Subscription cancellations

• You can cancel a subscription at any time by emailing [email protected].
• Cancellation stops future renewals. You keep access until the end of the billing period you have already paid for.
• We do not provide partial refunds for the unused portion of a billing period unless required by law.

4. When we do offer refunds

We review every request fairly and will issue a refund where: you were charged in error; a duplicate charge occurred; the content was not delivered or is materially faulty and we cannot resolve it; or where required by applicable consumer-protection law.

5. How to request a refund

Email [email protected] within 14 days of the charge with your order details and the reason. We aim to respond within 5 business days. Approved refunds are returned to the original payment method.

6. Chargebacks

If you do not recognise a charge (it may appear as ONLYPRIVEE), please contact us first — we can usually resolve billing questions faster than a chargeback and without affecting your access.

7. Contact

Billing & refunds: [email protected]. General support: [email protected].